23 day, still no money deposited

I made a mistake and deposited money without a reference number. 23 days later and I still don’t have my money.

I’ve contacted money@freetrade.io several times but they’re just giving me the run around. How do I get my money back? Is the FCA my only choice now?

You don’t go to the FCA they don’t handle complaints.

You need to make a formal complaint to freetrade first, they must then acknowledge your complaint, they then have 8 weeks to resolve the issue. If your unhappy with the resolution or failed to get a response within the required time period then you can take your complaint to the financial ombudsman service.

1 Like

Thanks for the advice,poor show free trade unable to transfer money across after 23 days,trust is one one in the financial world,so good luck everybody keep trading.A true test of a company is when things have gone wronged and there ability or resolve to rectify them.