I did have a need to contact support last week, and to be honest it wasn’t too bad. Had to wait 2 days for a reply, but the responses were all within an hour on the email chain. T212 though, I literally emailed at 16:15 with an issue as a trade wouldn’t complete for some reason, and the response came through at 16:17. I have never known a response like it from any company. World record I reckon. And it wasn’t automated. They may have stepped up support knowing that FT have been swamped.