Hi Frazer,
Thanks for flagging this. I’ve raised this with customer support and given them the email address you’ve used to register on the community forum here so someone can get back to you and investigate further.
It sounds like you might have used a different email address to register your Freetrade account originally from everything that you’ve said. Your account would not just be closed so we’ll want to investigate properly incase someone was able to access your account after you lost your phone.
Best,
Alex