Can't change bank account details

Anyone else having no response from Freetrade support? I’ve been emailing them for months (65 days in fact) and had nothing back. Can’t do anything on my account as the bank details no longer exist!

That’s poor…

Have you been emailing ?

Yes, I’ve been emailing loads during this time.


Yep, done that one as well.

I’ve been sending emails to details@ money@ and hello@ …

Crap service

65 days isn’t good enough. Consider making a formal complaint which will give them 8 weeks to respond after which you can raise it with the FOS

Same here. Truly appalled at the customer service.

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