The email to details@freetrade.io has messed things up. Not only has anyone not bothered to respond whether the email address change request that I did was complete or not, now the rep at hello@freetrade.io says no account exists with either of the email addresses! They do assign a User Id to each freetrade account which should be unique to me which I have also given them to search. Yet to hear back from them. Frustrating that its been a week for such a trivial thing and the customer service which usually responds quickly has been appalling!
I am looking for the people tagged on this thread to sort this out for me as I have a decent amount of shares in my portfolio that I haven’t had access for the whole week and it seems pointless to chase their customer service.