Chat Support SLA's?


Is there any SLA’s for chat support. I am waiting for someone to come back to me from yesterday.

This is not the first time i have had to wait for support. The platform is great when it works, but the support is poor.



Hi :wave:

Really sorry about this. :disappointed_relieved: Can you drop me a DM and I’ll get this sorted for you?

Yes this can be very frustrating may put off newbies

I have nothing but brilliant customer service via the app. Surprised that you had a bit of a delay in response.

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