Customer service 🤩

So the below is not working for you when you are in app?

If your existing plan is annual:

You can downgrade to our Standard plan at any time by heading to:

ā€œPortfolioā€ > :bust_in_silhouette: Profile icon > ā€˜Manage your plan’ > ā€œChange your planā€. > Scroll across to the Standard plan and tap ā€˜Confirm’.

The subscription fee for any unused portion of the existing billing cycle will be credited to you, minus any annual discount you have benefitted from and an administration fee of £5.

We may use this credit to reduce any new subscription fee in respect of your new plan type. Any remaining amount of credit will be repaid to your payment card.

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