One of the key issues I face is with depositing money.
I understand it’s a batch process and not automated. Where’s the batch timings posted? No-where as far as I can see, just a vague “2–4 hours between 7am and 4pm”. I understand medium term goal is to have this automated. But what about now, when users are signing up and going through a known pain point and there’s no effort to alleviate it.
Right now you deposit money, grab a three dice, two coins, and a rabbit in a hat, roll the dice, flick the coins and wish on the rabbit and the result is how long it’ll take to process your deposit today.
There is no certainty in the process. Why not publish “We batch process deposits at 9am, 11am, 1pm, 3pm” in a very prominent place?