Just venting but it is pretty annoying where there always extra requirement. I wanted to open an account thinking I will be done in less than 15 mins and I am getting something went wrong. What exactly went wrong . Am the first person since Freetrade started to have provided my name, address, nationality and NI number, so this broke the system? Or maybe they don’t open new accounts on Saturday. How am I supposed to have confidence in the platform if I am already seeing error before seeing Welcome to Freetrade?
Like I said it happens quite often, I remember once trying to order so shirts for work online. Total couldn’t be more than £120, after placing the order I received an email saying I should call them. What is the problem? They wanted to know that I am happy with the order. Happy how? I placed the order, I wouldn’t have placed it if I wasn’t happy and why am I using my money to call you?
I cancelled the order there are other stores where I can buy shirts.Do they send email to everyone who place an order to call them?
Venting over, error could be innocent but I have moved on. I remembered afterwards that I do have an account with HL for pension, so should be able to buy stocks on that platform. One customer less for Freetrade but hope they beat their targets. But if you want those numbers to increase then Saturday is a non working day when might want to open an account.
Also would have thought IT should be monitoring the platform to know when it is down or not.