Deposit a small amount yesterday evening to test out the service.
Q&A saying that if placed post 16:30 then should clear the next day. Fine. Sounds good.
Arrange the test amount via bank transfer. And check back in the morning to test out the app. No funds on account.
Speak to the live chat who advise they have found the funds, but will take 3-4 days to allocate to my account on Freetrade. They are transferring the case and I get no response on that chat again.
Raise another chat hours later. This will take 3-4 days. No response after this.
Unique code was used correctly. Q&A doesn’t list any details how to handle money getting “lost” outside contact the livechat.
This is money sitting in your bank account for 3-4 days that I have no access to and cannot arrange to be transferred back to my own account either.
I think this is totally acceptable for you to sit on money for 3-4 days. Terrible first experience and will not be using this app at all moving forward.
I want this transferred back to the linked account today.