Freetrade App Crashing - Super Slow

[tommy]

Also having issues, app is practically unusable at the moment, constant freezing and when I am eventually able to navigate to a different section it repeats the transition animation over and over again (iOS 12.3 beta 5)

[saf]

I also think it happens when the app is fetching data. I sent a video of where the app starts without any portfolio data or chart line, whilst it was in this state the app was frozen ( you couldn’t scroll/click ), then after about 10s it showed the chart and portfolio data, at which point you could scroll/click again.

There’s another related issue, whereby when it’s in the frozen state, you can click a stock multiple times, then when the app is no longer frozen it starts layering the stock detail page one on top of the other. Then clicking Back in the top left just drops off a layer until you eventually get back to the Discover page. I shared a video of this as well, have a more aggressive example somewhere.

I’m using iOS 12.2.

[Ian]

Thanks for the feedback everybody. The test device we were expecting to use has been logged out of - preventing us from profiling the device. On the upside it appears to have resolved the issue. If you’re experiencing this issue on iOS, could you try logging out and back in to see if it helps?

[tommy]

I’ve deleted and reinstalled and still having the issues unfortunately

[Ian]

OK, thanks @tommy …

[saf]

I’ve logged out, logged back in. Deleted, then reinstalled. Also since I first experienced this issue ( around end of April ) there’s been a update which hasn’t had any affect.

The other thing I noticed is the app was fine on non-trading days.

Just a thought, have you tried this with a portfolio with a dozen or so stocks?

[Ian]

@saf

The other thing I noticed is the app was fine on non-trading days.

This might be helpful.

Thanks for everybody’s patience. The next app version will have remote profiling built in which will help speed things up. We’ll update this thread again on Monday if not before.

[Rat_au_van (Emma)]

First thing I did was delete and reinstall and the last app update logged me out and it’s still unusable half the time

iOS 12.1.2

[PoemofXtasy]

Yeah I’ve noticed the same thing. It’s while the data updates after authentication with Face ID.

[Ian]

We’ve managed to recreate the problem with one of our devices. We’ve made a number of improvements which has removed the issue for us. We’ll be submitting a build with these fixes to Apple over the weekend and will release it on Tuesday. The build also contains some profiling changes so we can monitor any unfound issues. Thanks again for your patience!

[Ian]

Just a quick update for everybody. We submitted the build over the weekend and are waiting on Apple to review. We’re hoping to have it approved tonight ready for our release tomorrow

[Ian]

Another update. Apple often miss the instructions we provide on how to sign in to the app and reject our submission. Unfortunately this has happened again. We’ve resubmitted with some notes IN BLOCK CAPS and are looking for sign off again today. We’ll keep you posted.

[Louis (Louis Otto)]

I’ve noticed more and more that the app just ‘sticks’, you start to scroll and it totally locks up with no indication what’s happening, this happens when I search for ‘ETF’ and then scroll down the list. It also happens when I try to top up. Latest iOS and app version on iPhone X.

[kenny (Kenny Grant)]

Yes I’ve noticed this too, I believe it might be linked to updating prices on stocks (as prices often update after), but t could be any network call. It us quite sporadic for me though, haven’t been able to reproduce it very well. It results in UI lags while the app is doing something (most likely network access).

No network call should be blocking the main thread though, they should always be asynchronous, so hopefully that’s what they are trying to address in the update.

[Fulforce (Joe)]

Yes I’ve also had quite a few issues with the app over the past week. I started noticing it around Wednesday or Thursday last week. Sometimes it will freeze. My buy orders would take a minute or so and the graphic animation would freeze. Pin code it’ll crash then re-open the app. Activity feed needs re-syncing by support at times.

[Louis (Louis Otto)]

Yep, though even if it’s a single threaded application a spinner of some kind would at least take the frustration out of being unresponsive without a cue as to why.

[Ian]

Hi everyone. The changes that are with Apple for review should resolve these issues. We’re just waiting for a review. As soon as you’re on 2.4.3 we expect these issues to be resolved.

[Gemhappe (Gemma Happe)]

Hey! App version 2.4.3 has now been released, please do update to this app version

This should resolve the issues mentioned here, but let us know if you are still experiencing any of these.