I have an ISA account with freetrade since Nov. 2020. Yesterday, when I opened my freetrade.io mobile app, I saw the following message:
“It looks like we don’t have a valid payment method for your monthly ISA fee. Your ISA will be on hold until you’ve added one in your account settings.”
I don’t think there is an issue with payment because:
- I have verified that I have a valid payment method added in my account setting
- My bank statement shows that the monthly fee of 3 pounds was taken by freetrade on Jan. 26, 2021
- I received payment confirmation email from freetrade with the title “Thanks for your January ISA subscription payment”.
I think this issue is related to something else and I cannot figure out what it is. I have been trying to contact freetrade staff since yesterday via email (to email@example.com) and using the chat feature in the mobile app. Nobody has replied yet. Because of this, I am unable to trade anything using the freetrade app. This is very frustrating and I have started lose faith in this app. I hope one of the staff members reads this and contacts me.