Freetrade staff reading chat messages but not responding

Hey freetrade ppls,

I’m wondering if anyone else has it where your talking to someone in chat and they read your message then don’t reply?

I’ve had it twice from the same person.

I don’t sit and watch the chats so can’t be certain? Do you think they’ve read the message and are now looking for a solution perhaps?

It’s been a few days tbf (Thursday) maybe I’ll wait till Monday and see what’s going down

I’m really sorry you’ve not had a response back. :cry: Can you send me a DM and I’ll look into this.