I think he’s saying he used the fund account feature in the app, which doesn’t require you to manually put in a reference (like a normal bank transfer), as it automatically populates.
@MattFortune maybe try hello@freetrade.io if you’re getting no luck in app , you probably won’t get a reply until Monday though. 3 days is a long time for it to not be updated but I’m sure there’s a valid reason.
R.e. Claire’s comment, the app clearly states that prices are delayed by up to 15 minutes, and that your quoted buy/sell price is estimated, they aren’t hiding anything from you!