Had to reset phone to factory and now I can’t get back in

I’ve tried uninstalling and reinstalling. Nothing works. I’ve sent an email asking for help but no reply yet.

I just stay on the purple load screen or it asks me to create a pin, I use my pin and it just goes back to purple.


If you’ve had to reset your phone to factory settings, I would also check to make sure that everything has been updated fully since there could have been multiple updates to the OS and services. Once that has been done, restart the phone. (Check for, and install further updates, restart phone again if necessary)

Done that, still not working :frowning:

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