Noting this for the record. I finally received a response today to my query of two weeks and two days ago. The query was asking why my funds hadn’t settled when they should have by the time I sent the query in, and when they did arrive what was the process for getting them moved to my ISA.
The response was that my query was closed because the funds hadn’t settled. I get everyone is busy by that’s not good enough. They skim read it and then binned it based on not understanding the first part?
The only reason I seem to have gotten a response at all is someone else followed up on my working through the steps on the transfer bot but not fully going through with it.
I’m genuinely concerned with what the scaling up in Europe and Australia will mean for the service being provided.