Started using Freetrade this tax year as the pricing structure is attractive, but my experience so far has been somewhat lacking.
Initially it was a genuine surprise to find there was no web interface, which really makes a huge difference (how the hell do you expect people to manage numerous assets properly on just their phones?). I know there is one in the works, so it’s not a deal breaker, but it is a very high priority.
Today, using the discover function in the app is being more than a little buggy. The buttons just don’t work. I see a stock and tap to look at it, and it just does nothing; the same with all of the “see all” buttons. Using a recent and mainstream branded Android phone. Currently having to manually search every company as there is no way to browse them.
Another annoyance is the “Max” view on a stock’s share price history doesn’t go beyond 5 years. Initially I thought that I must have just been looking at newer companies, but when I had a look at ones I knew had been around for donkeys years it became obvious it was not showing me the information I requested. This is unacceptable. It needs to be fixed, and if you have a policy of restricting us to a 5 year view for whatever reason then this needs to be correctly labelled as such.
Small thing but still annoying: the “Get your free share” window continues to pop up whenever I open the app even though all the line items have been completed and have a strike through. If I’ve completed this process then the popup is redundant and shouldn’t persist.
Safe to say and I think most would agree, any platform I trust to handle my money needs to be solid when it comes to reliability and functionality. If the buttons used to navigate don’t always work and we get pages appearing for things that are no longer relevant then it brings into question how much we can trust the reliability of the buttons responsible for making trades at the most crucial moments.