Hopefully somebody from Freetrade would read it…
Around three weeks ago I transferred some money to Freetrade from my Revolut account. Back then I did not know that you do not accept transfers from Revolut, after all you guys don’t mention it anywhere in the app and one learns about it from the FAQ after the fact of not getting the expected money on ones Freetrade account in time. It’d be really awesome if you mention it somewhere in the app to save nerves for your other users.
In a few days after not finding the money on my account, I contacted your support and in 5 days after I asked the question they came back to me basically saying that I’m gonna get my money back in 10-14 working days. I adjusted my plans and counted on that.
So, it’s been 18 working days since I made a transfer and still have no idea where my money got stuck. Six days ago I tried to contact your support team again with no luck, still haven’t got an answer. Sooo, could you please help me?