How long does live chat take to reply?

I am trying to join but getting an error so I used live chat but still not had a reply.
Even sent an email but no reply.
How long does it take to get a live chat reply??

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https://community.freetrade.io/t/customer-support-update/33796/3

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What’s the error? Maybe someone in the community has had a similar situation and can help

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Hi Heather, can we help?

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No one could help here.
It says NI number in use. It isn’t. I don’t have an account.

Want to make one and get my share but can’t get anywhere until customer service contact me

No one could help here.

@sampoullain probably can, as he works for Freetrade :sweat_smile:

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Hi @ukheather, just to check, have you emailed hello@freetrade.io?

If so, we’ll get back to you ASAP, we are extremely busy right but are taking steps to ensure we help customers as fast as we can.

I’ll close this thread for now, please do DM if you’d like.

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