How long does live chat take to reply?

[Freetrade_Team]

Hi @ukheather, just to check, have you emailed hello@freetrade.io?

If so, we’ll get back to you ASAP, we are extremely busy right but are taking steps to ensure we help customers as fast as we can.

Customer Support update

Hi All, For those that haven’t seen me around the community forum before, I’m Meghan and I’m the Customer Operations Manager at Freetrade. Some of you have flagged concerns around the responsiveness of the customer support team of late and I wanted to take a moment to address those concerns. Our internal plans and targets are above the current response times, and we’re working our way back to that level. We have had an unprecedented amount of new customers recently and this surge, coupled wit…

I’ll close this thread for now, please do DM if you’d like.