How to cancel pending order

Hi all,

I have a pending order which I want to cancel and there doesn’t seem to be the option to do this.

The funds have been placed in reserve, and when I click on it. It says I can cancel pending orders. But I just get to the below screen with no option to cancel.

Anyone had this issue?

Many thanks.

I had this when the fractional beta launched. Message the customer service team on the in-app chat. I’m sure they will help sort.

Cheers, already messaged over 3 hours ago. Just annoying that my cash has been locked out now.

@Ardvarky

  1. On your home page scroll down
  2. Locate Queued orders
  3. Tap the order you want to cancel
  4. Tap cancel order

Hope this helps

Hi thanks for the reply.

I don’t seem to have an option to cancel (as per screen shot) :thinking:

@Ardvarky

Have you tried checking if an update is ready to install in a Apple store/ Google store?

I don’t know if that would be the case. Just trying to figure it out

Good point.

Just checked but app up to date.

Looks like I’ll have to wait for support to reply.

I’m running out of ideas I’m afraid

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