How to start a live chat?

I cant see the option of starting a new chat in the app?? I want to top up via Apple Pay but cant as it keeps giving me address issues??

Thanks

I reinstalled the app and it now lets me start a chat

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Hi, if you go to your Profile tab on the top-right of your Portfolio tab:

And then scroll down and tap into Chat with us:

We’ll get back to you as soon as we can, unless there is something I can help you with just now?

OK great, crossed conversations there!

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