I can't login to the app. Help please

Basically, I tried using a copy of my passport to verify myself but it didn’t recognise me (I was massive at the time, prolly that’s why💀) so the app tried to manually verify me. But it’s been over months now and I still haven’t gotten any verification. I got my passport renewed and I ld like to start over. How do I go about doing this?

Thanks in advance,