Problems upgrading to Freetrade Plus

Help šŸ‘‹
1

I added the card details but then it wonā€™t let me add the card. Anybody else having the same issue?

4

Does this mean, I will just have to wait till tomorrow morning to be able to upgrade to Plus? Have got the same problem, with not being able to add the card for Plus membership

5

Iā€™ve been trying to upgrade for a couple of days. After Iā€™ve entered my card details the ā€˜add cardā€™ button is still not clickable. Did you resolve your issue?

6

No, still waiting for further information

7

Hi all - thanks for reaching out, and apologies for the inconvenience here :pray:

Weā€™re currently working on improving this form for adding a card since weā€™re finding that entering a 4-digit expiry year isnā€™t very intuitive.

If youā€™re still having trouble after trying with that longer expiry year, please let me know and Iā€™ll look into it for you.

8

Wishing to take advantage of the SIPP, I am trying to upgrade to the Plus plan through the App.I get through to accepting the ā€˜terms and conditionsā€™ ticking the box, but the ā€˜Complete upgradeā€™ button remains grayed out.

Am I doing something wrong?
Thanks,
Kev.

9

Were you previously a plus member but cancelled?

10

No, I was paying for an ISA only. So I think I am currently a ā€˜standardā€™ member.

11

In my account settings - Manage plan
Although Iā€™m on the standard plan, oddly there is a setting to ā€˜re-activate your standard planā€™ in the plan settings.

Do I need to do this before I can upgrade. Perhaps there is a glitch due to the recent plan changes?

12

@Freetrade_Team can you advice?

13

Iā€™m having exactly the same issue. Emailed support yesterday and awaiting a reply.
Was an ISA user, auto-upgraded to new Standard plan and now trying to upgrade to Plus.
Running v1.0.27885 on Android.

1 Like
14

@Damon please can you help the folks above @Rayrob @Vincent and @kjmetals?

1 Like
15

Hi @Rayrob and @kjmetals; Iā€™ve direct messaged you both for more details so that we can look into the cause. Apologies for any inconvenience in the meantime.

@Vincent; please could you confirm whether youā€™re experiencing a similar issue, or just being helpful!

2 Likes
16

Trying to be helpful, no issues with me.

1 Like
17

I have this problem too. Getting nothing from support either :unamused:

I was ISA user also auto-upgraded to Standard - now trying to upgrade to Plus button the button canā€™t be clicked :face_with_monocle:

1 Like
18

Thanks for posting @richst and hopefully your next post here will be wonā€™t be about a bug.

@Damon can you help?

19

Hello community I am wondering if anyone else has faced this issue.

I am trying to upgrade to Plus.

I get through several screens but stuck at ā€œCOMPLETE UPGRADEā€ purple button at the bottom because the button is greyed out.

Screenshot_20220811-140900
Screenshot_20220811-1409001080Ɨ431 36.6 KB

I have submitted a support email 3 days ago no response.

Iā€™m on a Pixel 6 Android 12.

Thanks for any tips in advance.
Jack

2 Likes
20

Hi @gkrjack

This is something that has come up before. Letā€™s see if @Damon can help.

2 Likes
21

For the benefit of the group, here is the response from support I received today:

"Throughout your 60 day grandfathering period (from 28th July 2022), you will unfortunately not be able to upgrade to the Plus plan in-app. Weā€™re really sorry for any disappointment here.:disappointed_relieved:

Please be assured our engineers are aware of this, and are actively working on a resolution so youā€™re able to upgrade sooner than this! :rocket:
ļ»æ
ļ»æI will list this on file in order to reach out to you directly and let you know when youā€™re able to upgrade to our Plus plan!

Let me know if thereā€™s anything else I can help with in the meantime."

3 Likes
22

thanks @Rayrob for sharing

1 Like