When first opening the chat screen I had to search around the screen to create a new chat, it would be good if there was something pointing me towards it as it looks a bit like a blank screen at first - I wondered if there was an error…
Does anyone else have any further suggestions on how to improve the intercom?
It was mentioned in another thread about reducing the amount of conversation rating requests as it’s currently on most chats.
On a postive note the time it takes for a reply has been amazing so far
I’m also intrigued how all the feedback is categorised, I’m imagining a massive excel spreadsheet with tally’s for how many people mention a certain topic!
No emails of chats - this is really insecure way to store chats which can contain personal info - other financial institutions never email personal info for good reason