Issue logging in "something went wrong" error


I hope you can help.

I’m trying to log in to my free trade account on the mobile app, however, this time it is running through a few steps requiring to create a passcode and for me to provide details about my national insurance number and nationality etc.

For the past few months I have been getting a something went wrong error. I have attached a screenshot.

Many thanks!

Hello @Mitchellwise91,

Welcome to the community forum :wave:

I advise you to contact Freetrade support via or another mail channel depending on your situation: Dedicated channels and how we’re scaling support for you, 15th Feb 2021

Hope this helps.