Hi @ShaidK, @Eden, I’m one of the software engineers who worked on the Direct Debit project.
Sorry to hear that your Direct Debit was late. Could you clarify whether this is a case of the money not leaving your bank account, or not allocating into your Freetrade account in time, please?
If it’s the former, there might be a couple of reasons why this has happened like insufficient funds or the bank account is not enabled to use Direct Debit from the bank’s side.
Another reason that a payment might not have left your bank account might be due to how close the selected day of the month is to the date of setting up the direct debit.
For example, if you’re setting up a direct debit today on the 4th of August, and you’ve selected the 6th of the month, the next payment date would be the 6th of September. The next charge date is shown in the timeline view @ItSecTrader described.
The reason for this is that there is a 2-4 working day window where the mandate needs to be accepted by the participating bank, thus no payments can be taken in that time.
If it’s neither of these cases, please send me a direct message with your Freetrade email and I will investigate for you!