Missing Deposit

I sent £500 from my linked bank account on the 23rd but it has not arrived yet!
I have sent numerous amounts from my linked bank account and they have all arrived within a few hours.
I have checked with my bank and they advise it was sent.
I used the correct reference.
Any thoughts?

Paging @MeghanB26

Can you check this one out?!

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I have the Faster Payment Reference provided to me from my bank if you need this to find the money?

Have you tried contacting support in the app?

If you click on the profile pic in the top right corner and scroll to the bottom you can contact support.

This is a community page, we’re not Freetrade workers.

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Hi Phillip :wave:

As @Codf has mentioned, the best thing to do is drop us a message in-app so we can look into this for you. :grinning: Alternatively, you can DM me on here too. :+1:

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OK Great.

I don’t wish to appear stupid but how do I DM you?


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That gets asked a lot, don’t worry! :joy:

You should be able to click on my face where there should be an option to ‘Message’ me. If not, let me know and I’ll DM you.

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Sorry can’t seem to figure it out.

Can you message me instead?



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DM’ed you Phillip! :grinning:

Nothing received can you try again?

You’ll probably need to login to forum to see it rather then email in Phil.

It will be a green notification in the top right hand corner.