I guess you must get a lot of these. I opened an account on Friday the 19th of March. I sent money (5k) from my linked bank account in app that night which didn’t leave my back account till Monday due to the weekend (fair enough). However it is now Wednesday the 24th and it’s still not arrived. No one will respond to me via chat, and an email gets an automated you must wait 7 business days response. I’ve read about a unique reference number but at no point has that been displayed in the app, so I wouldnt know what it is or how to enter it if its still in use.
I appreciate things can take a little while but when 5k disappears from your back account for a number of days and you have no past successful experiences to trust in and the staff are completely unreachable in sure you can see why this might be stressful.
Is anyone able to help please?