No surname on passport

Hello All,

Iโ€™m new to Freetrade and was trying to create an account. On my passport, there is no surname and I can continue by leaving it blank (or a space). However, the account creation process fails. Is that expected or are there any suggestions on what should I fill in, in place of my surname field?

Hey Iram! The best course of action is to contact support via the app. If you cannot do this before you are registered, you can contact them via the website (

I doubt anyone will help you on a public forum considering there is personal information involved.

1 Like

As Vlad says, our customer support team will be able to help with this.

It looks like one of the teamโ€™s looking into this for you now so you should be sorted soon :slight_smile: