Hello, I opened a freetrade account this morning and signed up with my starling bank account via Google pay. After creating the account I then transferred £50 into my freetrade from this account to get me started.
I changed my mind on wanting to invest on stocks at the moment until I gather more knowledge. I decided to try and withdraw my £50 back into my account. Upon choosing to withdraw, it asked me to supply a bank account to withdraw the payment to. I used my other personal bank account details (I have two accounts). After this, it asked me to copy a reference and send £1 to confirm the card, so I did this.
Upon opening my account to send the £1 I noticed that a payment of £50 had just been taken out of the account (without my consent or knowledge). I still went ahead and transferred the £1 as well to hopefully recieve my funds back.
After looking on the app, my current funds available says £50 and not £100 as freetrust had taken £50 from my starling account and then (without my consent upon trying to withdraw this) another £50 out of my other account.
In the Google pay starling account the money taken out is titled freetrade on my other account (again the one that I didn’t consent to), the £50 taken is titled pay with truelayer.
I haven’t recieved any funds back yet or word from the chat within the app.
Can anyone assist me to what is going on? Kind of worried about my money right now.
Hope I’ve explained this okay,