Thanks for the response. I almost made a manual transfer but was checking the reference code when I realised you were using open banking. Maybe not an issue for new users but something you could advertise or remind people about.
It is a shame it makes you select the bank each time and doesn’t remember
Mine remembers, maybe that’s a bug on your side.
Oh I did think it was odd, anyone else doesn’t have it remember?
Hey @timeinthemarket - just to confirm; your provider selection should be saved when you’ve made a successful payment so that the flow is shorter for future deposits. Please could you DM me with your Freetrade email address so we can look into this for you?
I just used Open Banking for one of my largest deposits to Freetrade (relax, we’re talking double digits!). I would have used Google Pay to make sure that it went through instantly but unfortunately that wouldn’t work - even after 4 attempts.
At least now I have a good idea of how long Open Banking is going to take next time I use it. I’ll edit this post when the transaction is completed in case anyone else is wondering
Sent from Monzo - Monday 15:16 , Received in Freetrade: 16:27
I’d be interested to know the process behind the scenes of how the funds get allocated - both my Open Banking deposits went live within 15 minutes, but I see a lot of others take much longer.
I wonder if someone is manually having to process batches, or whether there is some automation to it (hopefully the latter!)
Just to close off my reported issue… turns out I was being a donkey and not using my FT linked bank account. All good now.
Will Staling Bank be added at any point?
I can cry? what’s the plans for the future of this? Can we request other banks to be added or are they already planned? It would be good to know what would help prioritise what new banks could be added?
Assuming you mean Starling Bank it was added from the start I think or at least as long as I’ve been using the new deposit system
Perhaps it was added. I had the option to select the bank and it wasn’t on this list when I went to do so. Now I can’t seem to change the bank to select a new one which I’m sure was there before
any idea when ios will be supported ?
If your linked account is with Starling, you should see it in the list.
The bank selection screen isn’t perfect, as we’re asking you to select your bank when your bank account is already linked. Ideally, we would figure that out from the sort code. For some digital banks, with only one or two sort codes, we’re trying to make that experience easier by adding/removing them from the list.
Open banking payments are already live on iOS. Please let us know if you can’t see it!
Oh, Ok, when i tried it first time it gave me the options to select from a number of bank account (and Starling wasn’t listed at that point). so that makes sense now why it only defaults to the bank i have for withdrawals.
i do have a starling account but the bank thats linked to my freetrade account is my main bank account which is halifax so i assume its not available yet for others ?
If your linked bank account is with Halifax you should choose Halifax in the list. If you were to link your Starling account instead, you will see it in the list.
I’m probably missing something obvious but where are the options to select this ?
there is the account section which gives me my linked bank account and gives either top up/withdraw when i select top up it asks me how i wan to top up bank transfer/apple pay.
You select bank transfer