I’ve just updated the app with the latest version from the Apple App Store and it just continually crashes. The portfolio only showed my cash balance and no shares.
I tried reinstalling the app with similar results ie continual crashes except there appears to be no way to login to my existing account as it tries to get me to create a new account then crashes.
Sorry if you were impacted by the issue today. We’ve root caused the problem and have started to roll out a fix. From our data it looks like ~80 people were affected. Although this a low percentage of active users it’s still too many users for us not to have seen it earlier. Each time an incident like this happens we have an internal review to prevent it happening again. We’ll never remove bugs entirely but we’ll reduce how many people are impacted and for how long. We understand how frustrating this is and appreciate your patience.
I am also affected. App is very unstable now. Crashes at the slightest prompt. Very tedious. On another note have as yet had no further update about the app failure to respond when I applied for an ISA about 10 days ago. Ho hum.
Hi @Sipper - I’m sorry to hear that. We’ve fixed the crashes but we’re still awaiting a review from Apple. We expect the release to be available later today. In the mean time we’ll connect you with our customer support team to make sure your queries are answered immediately.