Thanks for bringing this to our attention. From our records we received a transfer request from your new provider on the 15th, but the files they provided were password protected and the passwords that were set didn’t work. We got the correct passwords and accessed the files on 25/07. That makes the transfer 21 days old (the time frame for transfers out of stocks and shares ISAs, even if cash, is 30 days).
We’re going to be processing this transfer to your new provider tomorrow.
Let us know if that doesn’t get completed and I’ll be sure to chase it.
Thanks!
Alex