Thank-you for the response. It’s great to hear back and that the transfer will be done tomorrow.
With due respect, the timeframe shouldn’t reset because you’ve needed to go back and forth with the other provider - that’s what the 30 days is for. I’ve contacted my new provider and they said they have chased FT multiple times and there is no history in the notes of issues with the files. That doesn’t necessarily mean that there weren’t issues but it took about a minute to get through to the correct team on the phone so I struggle to see how that took 10 days to resolve and how it takes another 20 odd days after that to proceed further.
The transfer is now at 36 calendar days. I know that it’s still a Stocks and Shares ISA transfer even though it’s only a partial cash transfer, therefore 30 calendar days - my point was that it surely it shouldn’t be that complicated since there are no stocks to transfer/sell.
I wouldn’t mind so much but I’ve requested updates from support and only received generic responses. It took posting in a public forum to get a personalised reply.