Check if you can claim back some of that 35% tax. Might be a double taxation agreement between Switzerland and the UK.
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I donāt think Freetrade as an obligation to answer to this kind of questions. I think this is something the investor must figure out when doing Due Diligence, and yes the community forum may be able to help. But expecting Freetrade to do the investorās homework is in my view an unreasonable expectation. They might be kind enough to provide an answer but I donāt think they should be obliged or expected to do soā¦
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Appreciate your reply and take onboard but a simple reply within 3 working days to tell new investors that Freetrade doesnāt supply or support technical issues around investing and only a trading platform would have been appropriate, was only supporting original post on communication which should be supported .
Unless you invested in Cisco in 1999 
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Your original post states that
which was clarified here
For which you showed appreciation
and for that I take my hat off
Somewhere on the website https://freetrade.io/
or the terms and conditions Terms and Conditions
or somewhere else it will be stated that Freetrade is an execution only broker.
Iām sorry but I donāt really remember the exact place, therefore I canāt be more straight forward right now.
The community forum is a better place to ask for help regarding doing research because someone may be able to help. Like it happened with your questionā¦
I honestly think Freetrade shouldnāt be expected nor be obliged to give a reply to this kind of queries at all. It may be nice if they do, but should not be expected. Otherwise they will no longer be an execution only broker and would have to offer investment advice which they donāt at the moment. Please donāt blame them for not having a cat
If you want Freetrade to offer investment advice I think thatās great. Please feel free to create an idea request for people to be able to vote for. And then maybe Freetrade adopts it.
Finally, please do ask for help with your research again. Iām sure someone will be able to help again
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He has a Ā£35,000 porfolio - I think he deserves some customer service withoutt waiting for 2 weeks for a replyy
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Itās not for Freetrade to answer questions on individual companies - regardless of if he has a slightly larger than average portfolio for the platform.
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A short email saying that āHi [customer], we canāt answer your individual company question right nowā would be nice. And "thanks for being with us, your Ā£35,000 is 
"
i mean wecan park our cash with so many brokers right now, a small gesture can go a long way
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@roman_guy I agree it would be nice to have a reply. It can be read in the text you quote. But I donāt see it as mandatory. I bet Freetrade would have replied to him within the day had the GME drama never occurred, regardless of my personal opinion of what they should be expected to do. It is my personal view that expecting answers to questions that fall in the realm of DYOR, and I am convinced this to be the case, are unreasonable expectations, hence thereās no reasonable reason to complain about it. Would it be nice to offer an answer? Absolutely. But they were navigating through a perfect storm, overwhelmed by unprecedented workloads, and I believe they were unable to go the extra mile and provide an answer, but would have done if they had the chance. And I still believe it is best to ask that sort of questions in the forum. As he did. And someone gave him an answer.
I donāt think the size of the portfolio is relevant, or at least it shouldnāt be. In my experience with Freetrade, previous to the GME saga, I always had prompt, helpful and courteous responses from customer support. Even before I upgraded to Plus. Even when my portfolio was under 10% of his current 35k portfolio. Maybe I was lucky with the 4 or 5 tickets I submitted, or maybe they were able to breathe between customers
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thatās your experience (no offense but itās literally one personās experience)
contingency planningg - youāre a round 3 investor, you should care that itās in place.
Anywayy, Robinhood is doing it. You dont want this company to end up like RH (thereās a lot of RH dislike going on here, right?)
āThe company said that it will more than double the number of full-time registered representatives this year, expanding to new locations in the process.ā
Revolut is doing it. If you have customers, you have to support them because adding a new customer costs more in the longg run
āFormer employees described a pattern of ineffective support: customer service agents without qualifications to offer financial advice, licensed brokers too busy to help and pleas from customers that went unanswered.ā
Huh? Generally if you contacted customer support pre 2021 you would have gotten a prompt response. Most users would agree
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none taken
yupā¦ thereās only one of me
I honestly didnāt see the tsunami coming. I donāt know how to get 20, 30, 40, 50 new staff members for tomorrow. Fully trained
So is Freetrade. 25 wasnāt it?
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Seriously, can we close this thread?
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How dare you let your business expand and make yourselves more money. hahahaha
This post was flagged by the community and is temporarily hidden.
@roman_guy Have you had any issues with customer service or are you just stoking the fire here and writing commentary that is completely obvious to everybody on all sides of the discussion? I canāt see what you are actually contributing here?
As Johnk says, please letās just get this thread closed. Itās been a burnt wreck for days now.
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I wouldnāt say 4.7 on the app store is āpooā.
My original post was flagged after 15 days being live 
ā¦ someone doesnāt like people asking questions 
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I had to do the same with my SIPP
Open an account elsewhere
Ultimately I want all my accounts together, so unless FT can get their act together Iāll be moving my entire portfolio unfortunately.