TechnipFMC Spin-off/ no shares received

Hi, I’ve got a position opened in TechnipFMC recently they splitted the company and each share holder should have received shares of new company ( Technip Energies ) 1 share for every 5 you purchased. So basically I still haven’t received mine. Emailed freetrade last week but no reply. People on other platforms already got their stocks so don’t really know what’s going on. Any help please.
Thank you.

Still no reply on my emails from 16 Feb :thinking::thinking::thinking: