The dreaded no login screen on app download

Why oh why is the app not letting me login with a existing email address even though FreeTrade app knows that my NI number is already in use?

Is there an actual fix for this yet?

Hi Edgar, welcome to the Forum :wave:

Sorry to hear you’re having issues logging in. We can’t access your customer information here, so could you please send us an email at, and we’ll check it out?

There may be a delay replying right now but we’ll check this out for you ASAP.

Hi Doyin,

email has already been sent the other day and currently just waiting for a reply.