The dreaded no login screen on app download

[Edgar]

Why oh why is the app not letting me login with a existing email address even though FreeTrade app knows that my NI number is already in use?

Is there an actual fix for this yet?

[Doyin (Doyin Sogbesan)]

Hi Edgar, welcome to the Forum

Sorry to hear you’re having issues logging in. We can’t access your customer information here, so could you please send us an email at hello@freetrade.io, and we’ll check it out?

There may be a delay replying right now but we’ll check this out for you ASAP.

Customer support update + FAQ

Update, 8th Feb: We’re making good progress with a large volume of messages following recent unprecedented events. If you need help, please send an in-app message. There will be a delay in our response for now. Thanks for your patience. Original post, 3rd Feb: Hi everyone Welcome to the Freetrade community forum, a place to discuss everything about investing with your fellow Freetrade investors. The last week has since a huge number of new customers joining Freetrade. We’ve been…

[Edgar]

Hi Doyin,

email has already been sent the other day and currently just waiting for a reply.

Thanks!