Hello,
I recently topped up from the wrong account, I used the wrong Chase account - whoops
What is the process now? I’ve contacted support but had no response
Can the refund be sped up if I contact them, rather than the 5-10 working days just passing
Could the other Chase account be linked instead? I also have a pending withdrawal to the correct Chase account so not sure if this would prevent that?
Hi @Jcjc wave
Your FT account is the same as any other bank account. You have, it’s all your money so you’re not getting a refund, it’s just a withdrawal. Withdrawals take 3-5 working days so if you requested it after hours on Thursday it’ll be cleared by Thursday next week at the latest.
You can change your linked account but I believe can do this for security.
Hello!
Return may have been a better word!
These funds aren’t in my withdrawal cash, it’s sat under pending bank transfer
I need to speak to support to resolve it or it is automatically returned in 5 or 10 working days
Would be good if I could speed it up as the funds had an intended use, I don’t mind switching accounts with Freetrade but I have a pending withdrawal to the other