Transfer second pension?

I want to transfer another pension to Freetrade. First time there was a helpful bot, but this time I can’t seem to find it. I tap “Start your transfer” and it just takes me to the conversation page.

I raised a ticket a few days ago but I’m yet to hear anything. I got a reply saying you’re being overrun with request. If I could use the bot instead, that would help.

There also nothing in the help section about pension transfers.

[Just to update, this was sorted after a few days.]