Unsettled hasn't settled for 5+ days (likely due to bank holidays)

Dear Freetrade team,

It has been more than 5 days that my unsettled cash is frozen. I have been trying to get some answers/help from the helpline and chat but no one is responding / checking the messages. There is no hotline to contact. I need help asap to resolve this as every second my cash is held hurts my investments.

M

I think it takes 2-3 working days for cash to settle, so if it’s been 5 days, it’ll likely rectify itself on Monday or Tuesday (given that we’ve just had a bank holiday and its currently the weekend).

Hopefully someone reaches out to give you some confidence it’s going to be sorted.

Martin, as @jspen points out, settlement is T+2/3 business days. So bank holidays and weekends will drag this out.

In any case you should be able to trade unsettled cash within Freetrade, you’re just unable to withdraw to cash until settlement.

Link to handy article here:

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