Wait times

I’ll start by saying this isn’t a complaint - I realise this is a very busy time for Freetrade and they have to be allowed time to scale up appropriately.

That said, I’m just wondering if there is any indication on how long we should expect to be waiting for a response on the in-app chat? I’ve had a request open since the 1st which hasn’t been seen yet so just hoping for a rough timeframe on how long people are waiting on average?

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Hi, welcome to the forum :wave:

Sorry for the delay and thanks for understanding that we have had a surge of new customers causing response delays, but we’re making good progress in catching up on messages. We also hired a team of temps to help us.

It could take a few days, we appreciate this can be frustrating, and appreciate your patience. :pray: