Update, 8th Feb:
Weāre making good progress with a large volume of messages following recent unprecedented events.
If you need help, please send an in-app message. There will be a delay in our response for now.
Thanks for your patience.
Original post, 3rd Feb:
Hi everyone
Welcome to the Freetrade community forum, a place to discuss everything about investing with your fellow Freetrade investors.
The last week has since a huge number of new customers joining Freetrade.
Weāve been extremely busy, and there may be a delay getting back to all your in-app messages.
In the meantime, check out our FAQ below which may help to answer your questions.
You may also find other useful topics across the forum.
Thanks for your patience.
FAQs
How long will account verification take?
If weāve requested documents from you and youāve sent/uploaded these, weāll review them and provide you with an update in 5 - 7 working days (Monday to Friday), hopefully sooner!
How long do bank transfers take?
Bank transfers can take 2 - 4 business hours to reach your account and we process these between 8 AM and 8:30 PM, Monday to Friday (excluding bank holidays). After business hours, your deposit will be processed the next day.
If you have notifications enabled, we will send you a notification when your money is available in your account.
If it doesnāt arrive as expected, just send an in-app message with the amount you sent and weāll check it out for you.
I signed up using my friends link, when will I get my free share?
If you and your friend have both funded your account with at least Ā£1, youāll both be eligible for a free share. We reveal these every Wednesday from 3 PM, but at the moment this will be spread over various days and weeks due to the very high number of them.
How long does cash take to settle in my account?
Many UK stock orders will typically settle 2 working days after they were made (AKA T+2) and US stock orders typically after 3 working days (AKA T+3) which is the industry standard.
Cash will then settle in your account two to three business days later.
How about withdrawals?
You can withdraw money from your Freetrade account to your linked bank on the Account screen in-app.
Withdrawals will take 3-5 working days to process to your bank.
You can also search for help on various other topics on our Help site.