Hidden Fees in Fintech Banks

Other Fintechs 📱
1

It came to me and a friends awareness that Monese and Bunq (both Fintech banks one in the UK and one in Netherlands) both charge a hidden fee that is not documentated anywhere in the app when withdrawing / converting money.

I don’t want to start a smear campaign of any sorts but this is really bad for consumers and I wonder if it’s actually legal to do something like this.

2

Don’t use either but is there no warning that charges may apply or a help section that lists the fees?

If not they do list the fees on their websites

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3

Most likely yes, but wouldn’t it be logical to actually be able to see these somewhere for accounting purposes? Especially when fees are variable