Hey Engineeer,
On our business model:
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Customers - We deliver to both consumer customers and businesses at the moment. Our footprint currently covers London and Paris, and we are looking to extend further
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Scalability - whilst you are right that there are some variable costs in our business that will always exist (ie the cost of the plants), we are able to reduce these by building relationships directly with growers (and the per item costs also reduce with volume), and much of the rest scales as our delivery density increases (reducing drop costs) and our reach increases (reducing customer acquisition costs)
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Defensibility - If you’ve downloaded our investor deck from the Crowdcube page, we have a slide on this (p18). Our business is defensible because of our unique combination of category expertise, and operational excellence. If you wanted to build our business today, you would need to replicate both. Ie our rich customer insight into buying preferences, plant care content, personal customer experience, alongside our tech platform, delivery density, and scale in buying and logistics. Amazon can’t provide all of this. And Amazon is great for buying things if you know exactly what you want. But what if you’ve never owned a plant before (as many of our customers haven’t). We help people who are nervous about owning plants pick the right plants for them, and keep them alive.
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Market - The gardening market is big - £22bn in W. Europe, and significantly underpenetrated online at the moment, at just 7%. See our pack for more details.
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Assets - I think this misunderstands our business model. We are a Direct-to-Consumer eCommerce business.
In short - I encourage you to read our pitch deck!