You may joke, but thatās actually the way it often works in retail finance. Perhaps you may remember the PPI misselling with all the main UK banks scandal that dragged on forever? All the clients probably agreed to contracts that spelt out their rights more or less. What good did that do?
I worked on a trading desk for a long time. The regulatory standard for retail clients are materially higher, and very much in favour of the ādumb retail investorā.
so hang onā¦ if I YOLO buy PNPL with my life savings after doing zero researchā¦ I can claim it was missold? (asking for a friend)
Considering the FCA donāt take or handle complaints they may find themselves waiting a while.
If youād read the execution policy -which freetrade tell you to read- youād know this already. Itās very clear. Iām not sure how much burden freetrade really has for users who canāt be arsed to even know what services theyāre using never mind what a stock is
Lol.
If you did sell it straight away and lost 10% on the bid offer speed then you may have a legal argument that FT did not properly educate you on the costs and risks of doing that trade. That there is no ability to determine the cost of exit from the tools, resources and information that they provide.
Who knows. Ask a lawyer
Says who?
I complained about an Asset Manager that was dragging their heels in transferring my Pension Fund out and they responded.
The point was not that one or two individuals complain. The point is if they receive a material number of complaints that they are forced to take a look.
Where does it stop? Weāre continuously bombarded with messages and pop ups with warnings about potential loss and due diligence - to a point that it becomes incredibly annoying. Maybe Iām just too old fashioned but Iām finding this ānot my faultā culture incredibly annoying. Catering for stupidity only increases it in the long run. Yeah, I know, my view isnāt popular but I think people need to grow up and get real.
This whole thread is at time a bit OTT!! The whole point of FT is cost being low and one of the many reasons for that is limited functions and im assuming a small team.
I dont see how FT should hold peoples hands any more than they do as they clearly state risks etc and t&cās are clear. Problem is many dont read and simply want to be rich for nothing.
The FCA. Complaints go to the financial services ombudsman, not the FCA.
Fully agree, the lack of āliveā price is infuriating and I have been caught out numerous times. This is why I refuse to move to āplusā or use FT as my main platform for Stocks/SIPP/ISA.
They REALLY need to sort this problem out.
Whilst live prices would be great itās easy enough to get them from Yahoo, Google or Trading View with copious amounts of other information.
Iād never buy or sell any stock purely on FTās delayed prices.
Watch one of the free live feeds and set limit orders only.
Maybe a more prominent notice when ordering for those that donāt realise about delayed prices but Iāve never taken FTās prices as anything other than delayed.
welcome back @RAREBIT3 
I concur with this threads sentiment.
FT arenāt the counterparty selling you the shares so the price can only ever be indicative. The price could move or the sells could all fill at that price before you press buy.
They can tell you the midpoint between sells and buys up to 15 minutes ago and you take on the risk in case its risen.
Some legacy brokers give you a quote and take on the risk themselves but its a commission free broker so I donāt see FT doing it until theyāre a lot bigger.
Interactive Brokers send out an email (once a month only) when a customer places a market order.
Other traditional / large brokers (that I have an account the with) such as IG donāt have any such measure.
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