Why does it take freetrade so long to pay dividends out, when its instant on other platforms? HL paid out my Shell dividend due on the 19th but paid on the 20th due to the bank holiday. Im still waiting on the dividend from freetrade.
you get quality of service for the price you pay. 
Still waiting for stag industrial reits dividend payed 7 days ago and t212 payed on the same day 
And scm and brdg and sure there a few more tbh
Speak of the devil and they shall appear 
Scm just popped up
NatWest hasn’t!
They’ve not specifically said what’s happened. I guess we’ll need to wait and see if we get a more detailed update. But the service is clearly degraded.
Hopefully it’s temporary, prompt payments was one of the benefits of freetrade
The end of September seems to be a busy time for big companies paying dividends (it is for me anyway) so the delays are probably going to get worse in the short term I do hope the powers that be realise what a hot potato this is and use all available actions to get on top of the situation.
There is no reasonable explanation.
On the topic of delayed dividends -
I got mine this afternoon.
Just had mine too.
Yes, me too now thanks.
We’re sorry that you’ve experienced longer timeframes for some of your dividend payments recently. We’re aware that these are taking longer to process at the moment and we’re working to bring this back to our normal processing times as quickly as possible.
Two important things to clarify:
- For UK dividends we generally receive a dividend payment on pay date and process these either on the same or next day depending on the method of payment to us.
- For US dividends you can normally expect to receive these two days after pay date due to when we receive these from our US partner and the FX conversion required.
So what’s changed?
There have been two key things that have meant increased processing times recently:
- Operational capacity: Following some changes in the team, capacity has been temporarily reduced within our Corporate Actions team.
- Process change: Our FX conversion process for dividends has changed, causing some additional time to process these at this time.
How will we improve this?
We are working on a number of process and system improvements, including:
- Increasing team capacity through training and resource management.
- For US dividends, working to optimise this process to speed up payments.
- In addition to this, we are working with our Product team to make enhancements to our system that could help us process quicker.
While we can’t give exact timescale on these things, we are doing our best to get our service back to normal as quickly as possible.
Thanks for your patience in the meantime.
So you sacked a load of people, then now trying to get others to ‘skillup’ and do that work? All whilst trashing the previous service.
And while trying for ‘investors’. Not a good look.
Thanks Gemma, that is useful to know.
Will there always be some form of manual human work needed here or are you working towards a fully automated distribution payment system?
Not good enough,£60 a year totally unjustified,212 will be happy come april trust me.
Every department had to make difficult decisions are headcount and I’d imagine these decisions weren’t easy. Freetrade didn’t act unilaterally this week Meta announced a 10% reduction in headcount.
@Dannyd - I’d almost guarantee this will be smoothed out long before April. That said when it comes to wealth building you should use whichever provider you feel supports you in achieving financial goals. If that’s not Freetrade you should be moving to a different platform.
Yuno I’m more interested why people making such a Fuzz over the Dividend - In sure a few days delay nor going to kill anyone