Payment (Funding) Options

Just bubbling this up as I know there’s been mentions of Direct Debit, PayPal, and Credit or Debit Cards.

I think Direct Debit is the best way to do this - you wouldn’t have to leave the app and from a customer point of view works the best, and has very low fees compared with other options. That would make setup smoothest as you’d just enter your bank details and that’d be it (probably requires a paper letter in the post to confirm). I’d be happy if Direct Debit was the only option.

It also means you can edit in Freetrade how much you contribute each month, along with where it goes, which is a nice feature of HL I think.


Might be wrong but I think there’s a lead ( setup ) time for Direct Debit.

Maybe someone can confirm?

10 days afaik initially

And then 3 days processing time each time it’s requested


Thanks, I forgot about that, they’d probably need card topups for quick topup on new signups, to let people play around with the app before committing to a monthly amount. For monthly contributions though I think it’s the best solution I’ve seen.

Certainly think they should do away with the current method, as it’s too fiddly for us and for Freetrade (though I see why they launched with it, it’s the simplest way to start and works fine for a proof of concept). This was the one area of the signup experience which felt a bit clunky to me.

Just to add to this, I’d like a standing order option (that I’d control from an external banking app such as Monzo) if this isn’t already available.

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That’s the way they currently do it (you have to set up your own standing order with your bank), but it’s to one bank account on the Freetrade end, with a fiddly reference. It’s a bit painful to set up if you use a banking app as you have to flip between apps to transfer all the details.

A DD is preferable IMO because the setup is a lot easier, and you can then change the amount pulled in the freetrade app, while still being able to cancel on the bank account end if required. This is how Hargreaves Lansdowne do it and I think it’s a lot nicer, as you can adjust amounts, and your allocation easily if you wish within HL.


That does sounds preferable to be fair. Nice feature request!

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Isn’t Freetrade agnostic to whether it’s a one off transfer or a standing order? I could create one in Monzo now if I fancied it, I think. A notification from the Freetrade app would be cool to remind me to do something with the cash, though!


Having just used the app for the first time, i thought it was great but having to hop out of the app to add funds was a bit of a pain in the bum. I reckon this will lose some users. A quick option here is a must.

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Definitely agree that instant top ups are a must, nothing more frustrating than having to wait for the account to receive the transfer. I should be able to top up and place a buy order without having to navigate out of the app.


I too would love a direct debit option. Would satisfy my bank bonus account rate and make moving from a robo adviser more desirable!

Most banks count standing orders as well as direct debits for bonuses

Out of curiosity which ones? I only knew about direct debit. Also rent would count?

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Not in my experience. I’ve found banks to be very specific about direct debits only.

Unfortunately that has been my experience too. Not all direct debit are even counted.
Maybe @Rat_au_van can tell us more about because that would be really cool if it was possible to get cashback on standing orders.

I mean, that’s never going to happen. If it did, people would just make standing orders to a different account that belongs to them and get unlimited £££.

Think they’re talking more about direct debit requirements for switching bonuses or to qualify for certain interest rates, but in my experience, that’s also pretty strict with direct debits only.

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@zain You are perfectly right if it was available on standing order the system would be set up for abuse.

Is there, will there be, facility to set up a direct debit to credit my free trade account?


How about a standing order? Works the same way?

I have one set up for every Monday :smiley: