Hi I have tried contacting customer service and I am not getting any response.
Just saying it will take up to 3 days to get in touch with someone
I have withdrawn money on the 12th of feb and the money has still not reached my account. A few days has passed and still nothing. Not even a confirmation that it has been withdrawn has been sent to my email.
I get what you meanā¦I think i withdrew on friday afternoon ā¦So i guess technically the 3-5 days starts tomorrowā¦I canāt really say iām expecting it tomorrow considering but iām open to surprises.
thatās shockingly slow. There really is zero excuse for it taking 3 days, never mind 5. Freetrade needs to benchmark itself against competitors who can do a same day transfer.
I opened an account with Freetrade a few days ago and itās just been a really bad first impression:
clearly thereās a really poor customer service operation going on, they are taking way too long to reply
money takes a long time to appear in the account
I requested my first withdrawal and got some nonsense message about having to deposit Ā£1 to verify my bank account. So I made the bank transfer using the references which Freetrade gave me, and itās still not in my account two days later.
As a minimum, all other competitor platforms show a buy and sell price when you research a stock. Freetrade donāt, they just show a price and you have no idea if that is buy or sell. We need to know what the spread is!!!
I really hope so, maybe āamateurishā was a bit harsh, but to become a serious competitor Freetrade needs to:
speed up customer service replies
speed up the 3-5 day withdrawal and narrow it down to 1-2 days
show buy and sell prices on the Discover tab
ideally get up to the same level as Interactive Investor and Hargreaves in the long run where when you buy/sell you know instantly what the price is, and you have a 15 second countdown.
Iād actually be willing to pay Ā£1-Ā£5 commission on every trade if that helped them improve the above, theyād still be the cheapest out there.
Iāve now tried to process a Ā£4,000 top-up, it took me in to my linked bank account to approve, then back to the Freetrade app where itās just endlessly stuck on the message āprocessing your top up, this may take a minuteā. Is Freetrade closed on Sundays for top-ups?