Nobody is answering messages on app. I don’t have a clue who to contact. Please help. Thanks
When did start the withdrawal? In my experience it can take a few working days.
29th of Jan.
Officially it takes 3-5 working days but it can take 1-2 days sometimes
I’d expect to see it between today and thrusday if that’s the case. They are insanely busy at the moment
It just freaks me out when messages don’t get answered
So they have to manually make the transfer back?
Yes, it’s frustrating, especially as a new user.
This might help you understand why it’s taking longer at the moment:
300k to 500k customers in a month with a limited amount of staff can put immense pressure on Support times
No it’s not manual. It’s just business banking is often slower and so they have to state 3-5 working days as an allowance.
it’s like when a business processes a refund to you and they say you will receive this in your bank in 2-4 working days
Thanks for your help I’ll hold on!
I fully appreciate that it can be unnerving to not receive a timely response and I’m really sorry about that. As others have said, withdrawals do take 3-5 working days to arrive but should there be any issues after Thursday, drop me a message here and I can look into the matter for you.
We are still immensely busy - thank you all for your patience.